Shipping Information
STANDARD ORDERS - Ground Shipping
Standard Ground Shipping will be delivered in 4 to 7 days. Deliveries are not made on holidays. J&M INSIDERS receive free Ground shipping on every order.
EXPRESS ORDERS - FedEx 2 Day or Next Day Air
To receive an express order, it must be placed prior to 12:00 PM CST Monday through Thursday. Orders placed after 12:00 PM CST will not be processed until the next business day. Orders placed before 12:00 PM CST on Friday will be delivered on Monday or Tuesday depending on the delivery method. Orders received after 12:00 PM CST on Friday, as well as orders placed over the weekend, will not be processed until Monday.
Please note that this assumes all supplied information is correct and the product(s) is available in inventory.
| Order Total | Ground | FedEx 2-Day Air | Next Day Air |
|---|---|---|---|
| Under $100 | $7.95 | $12.95 | $19.95 |
| Over $100 | Free | $12.95 | $19.95 |
-
Your shipping charge is calculated based on your merchandise total prior to tax and shipping.
-
Please note that your order may be shipped in multiple packages at no additional charge to you. Your e-mail confirmation will indicate if items are shipping separately.
-
Our normal shipping method is via FedEx Ground. FedEx will not deliver to PO Boxes. Please enter a street address.
-
Johnston & Murphy only ships to the continental US, Alaska, Hawaii & APO/FPO addresses.
-
APO/FPO orders are shipped via USPS.
-
Orders shipping to Alaska or Hawaii must be upgraded to 2-Day or Next Day.
If you have any questions, please call us at 1-800-424-2854 between 7am and 7pm CST Monday-Friday, or between 9am and 2pm CST on Saturday.
Free Returns & Exchanges
Every Johnston & Murphy product is backed by our 170-year tradition of excellence. We want you to feel comfortable trying our product, so we're happy to offer free returns and exchanges. If you are unhappy with your purchase, simply ship it back to us using the prepaid label in the package you received or visit one of our Johnston & Murphy retail stores.
We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 90 days of the sale date. Returns must be accompanied by a receipt/return form. Refunds will be made based on the original method of payment. A refund check may be issued for cash payments. Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed. Items sent to our warehouse will not be returned. Please note, Affirm orders cannot be returned to any Johnston & Murphy retail store.
J&M Insiders: We will gladly exchange or refund any unworn merchandise or any merchandise with a manufacturing defect within 365 days of the sale date. Insiders are also eligible for the Wear Test - Try any item for 60 days. If you're not satisfied, you can return or exchange for a full refund.